Delivery Information

Delivery:

Electronic Software Order Delivery

• During normal working hours  (Monday to Friday, 9am-5pm) we endeavour to dispatch all electronic software orders within 1-2 hours
• Outside of normal working hours this same timeframe is possible but can not be guaranteed

UK Physical Order Delivery

• Orders placed before 4pm on a working day are dispatched using Royal Mail Special Delivery to arrive the next day before 1pm

EU and ROW Order Delivery

• Physical Deliveries to other EU countries and the rest of the world are typically dispatched either via Royal Mail Air Sure or UPS

Formlabs Products

• There are various delivery options available for Formlabs products (see below). Overnight shipments are dispatched using DPD.
• Orders placed on a working day (Monday to Friday, excluding Bank Holidays) before 13:30 (1.30pm) to destinations within the mainland UK will arrive on the next-working-day.
• Orders placed on a working day (Monday to Friday, excluding Bank Holidays) after 13:30 (1.30pm) to destinations within the mainland UK will dispatch on the following working day and arrive the next-working-day.
• Deliveries within the UK but outside of the mainland are subject to longer delivery times. Usually this is a maximum of 48 hours, dependent on order time, if in doubt please contact us.
• Same-day deliveries are available - if in doubt just contact us and we'll see what we can arrange for you.

Delivery Options for Formlabs Products:

• FREE Next Working Day Delivery to the UK mainland* (order by 13:30 (1.30pm) for next-working-day delivery) on orders over £100 
• FREE Click & Collect (Monday to Friday 10:00-17:30) - Email us to find out how this can be arranged
• Same Working Day Delivery (for all London postcodes - order by 1pm for same-day delivery)
• Same Working Day Delivery outside of London can be arranged, please contact us for more info
• Next Working Day Delivery to the UK mainland* (order by 13:30 (1.30pm) for next-day delivery) on orders under £100

*Excludes Scottish Highlands, Islands, Channel Islands and Northern Island where a 2-day paid delivery service is available

Returns - All returns must be organised in advance or they will not be accepted. Please refer to the form on the Returns section of this website.  No items will be accepted for return without an issued RMA Number.

Faulty goods - If your item is confirmed as faulty within 7-days, we'll happily exchange it. If it is quicker to put you in touch directly with the manufacturer then we will do so. After 7-days from delivery, if your item turns out to be faulty then we will refer you directly to the manufacturer’s warranty.

Non-faulty goods - A refund or credit on non-faulty goods is at our discretion within 7-days of the purchase date. The item/s must be as new and in its/their original packaging. A re-stocking fee will apply and is dependent on the condition of the return.

If goods are returned not in full and original packaging, or are damaged / missing parts, we reserve the right to deduct associated costs from any refund.

Returning software delivered electronically - As there is no physical item and the license is provided directly to you we're unable to take these items back, so please ensure you are purchasing the correct item.

Costs of any safe return and associated insurance in transit of any items being returned (after the issue of an associated RMA Number) must be covered by you.

Missing/Damaged Items – Please check on all delivered items, if they are damaged or items are missing please contact us within 24-hours to report. 

Please note that if you receive an item that appears damaged, or missing from a package containing other items ordered, we request that you take photos of the package and sign for the package as 'damaged/missing' with the delivery courier. If you do not do this we may not be able to replace the product for free.