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Electronic Software Order Delivery
UK Physical Order Delivery
EU and ROW Order Delivery
Delivery Options for Formlabs Products:
*Excludes Scottish Highlands, Islands, Channel Islands and Northern Island where a 2-day paid delivery service is available
All returns must be organised in advance or they will not be accepted. Please refer to the form on the Returns section of this website. No items will be accepted for return without an issued RMA Number.
Faulty goods - If your item is confirmed as faulty within 7 days, we'll happily exchange it. If it is quicker to put you in touch directly with the manufacturer then we will do so. After 7 days from delivery, if your item turns out to be faulty then we will refer you directly to the manufacturer’s warranty.
Non-faulty goods - A refund or credit on non-faulty goods is at our discretion within 7 days of the purchase date. The item/s must be as new and in its/their original packaging. A re-stocking fee will apply and is dependent on the condition of the return.
If goods are returned not in full and original packaging or are damaged / missing parts we reserve the right to deduct associated costs from any refund.
Returning software delivered electronically - As there is no physical item and the license is provided directly to you we're unable to take these items back, so please ensure you are purchasing the correct item.
Costs of any safe return and associated insurance in transit of any items being returned (after the issue of an associated RMA Number) must be covered by you.
Missing Items – Please check on all delivered items, if they are damaged or items are missing please contact us with 3 Days to report.
All returns must be organised in advance or they will not be accepted. Please refer to the form on the Returns section of this website.